Case Management
Handle any caseload end to end — intake and triage, configurable workflows with SLAs, document vaults, and outcome reporting.
Free tier ready within 48 hours · Custom builds live in 4–5 weeks
Transparent pricing
A licensing model — not per-user SaaS
SME and Enterprise are custom builds: software licenses are a one-time purchase — pay once and the build is yours, with no per-user monthly fees — and the ownership of the code and Intellectual Property (IP) belongs to the client. The only recurring charges are annual support and, if we host for you, annual hosting. Data migration and training are one-time services. The Free tier is our standard edition on the shared cloud — free forever within usage limits, and outside this model.
Free
Standard edition — ready to use, forever. Set up within 48 hours.
Software Licenses
Free
Annual
Free forever
Shared cloud hosting included
- Basic edition, works out of the box
- Shared cloud hosting included
- Web + Mobile apps
- Up to 5 users
- 5 GB storage · 5 GB/month data transfer
- Fair-use API rate limits
- Email support & Documentation
SME
Custom-built for small & medium businesses.
Software Licenses
USD 16,000USD 11,200One-time purchase — implementation & consulting included · 30% discount applied
Annual Hosting + Support
USD 2,500 + USD 3,000 /yrUSD 2,500 + USD 2,100 /yr30% discount on annual support — hosting is not discounted
- Core feature set, tailored to your processes
- Client-specific integrations
- Up to 100 users
- Web + Mobile apps
- Priority support
Enterprise
Custom-built at full scale.
Software Licenses
USD 43,000USD 30,100One-time purchase — implementation & consulting included · 30% discount applied
Annual Hosting + Support
USD 8,000 + USD 9,000 /yrUSD 8,000 + USD 6,300 /yr30% discount on annual support — hosting is not discounted
- Full feature set, tailored to your processes
- Client-specific integrations
- Unlimited users
- Multi-region deployment
- 24/7 priority support & mission-critical uptime
Intake & Triage
Multi-channel case intake, eligibility checks, and priority rules with automatic routing to the right team or caseworker.
- Web, iOS & Android — one system
- Customisable to your workflow
- Branded to your business
Workflow & SLAs
Configurable case stages, tasks, approvals, and escalations with SLA timers, deadlines, and reminders so nothing stalls.
- Web, iOS & Android — one system
- Customisable to your workflow
- Branded to your business
Documents & Correspondence
Document vault with versioning, templates, and mail merge, correspondence logs, and secure sharing with clients and third parties.
- Web, iOS & Android — one system
- Customisable to your workflow
- Branded to your business
Caseload & Reporting
Caseworker dashboards with workload balancing, turnaround and outcome reporting, and full audit trails for compliance reviews.
- Web, iOS & Android — one system
- Customisable to your workflow
- Branded to your business
All the features, done right.
Case Management ships with every capability production-ready — then we tailor it to you.
Intake & Triage
Multi-channel case intake, eligibility checks, and priority rules with automatic routing to the right team or caseworker.
Workflow & SLAs
Configurable case stages, tasks, approvals, and escalations with SLA timers, deadlines, and reminders so nothing stalls.
Documents & Correspondence
Document vault with versioning, templates, and mail merge, correspondence logs, and secure sharing with clients and third parties.
Caseload & Reporting
Caseworker dashboards with workload balancing, turnaround and outcome reporting, and full audit trails for compliance reviews.
One need, one module. Expand as you grow.
And every solution includes the same core engine: Accounting · Quotations · Documents · Projects & Tasks · Workflows
Make it yours
Choose what you need. Remove what you don't. Add custom features.
- Intake & Triage
- Workflow & SLAs
- Documents & Correspondence
- Caseload & Reporting
- Custom Workflows
- Brand Theming
- Third-party Integrations
The complete cost picture
One-time costs get you live; recurring costs keep you running — for SME and Enterprise custom builds.
Cost breakdown — first year
One-time costs get you live; recurring costs keep you running.
| Cost component | SME | Enterprise |
|---|---|---|
| One-time | ||
| Software licenses | USD 16,000USD 11,200 | USD 43,000USD 30,100 |
| Implementation & consulting | Included | Included |
| Data migration | USD 2,500 – USD 4,000 | USD 8,000 – USD 15,000 |
| Training | USD 1,500 – USD 2,500 | USD 4,000 – USD 5,000 |
| Recurring — billed annually | ||
| Annual support | USD 3,000/yrUSD 2,100/yr | USD 9,000/yrUSD 6,300/yr |
| Annual hosting | USD 2,500/yr | USD 8,000/yr |
| First-year total | from USD 19,800 | from USD 56,400 |
Cost breakdown — subsequent years
The licenses don’t recur — from year two you only pay to keep the system running.
| Cost component | SME | Enterprise |
|---|---|---|
| Software licenses | No recurring charge | No recurring charge |
| Annual support | USD 3,000 /yrUSD 2,100 /yr | USD 9,000 /yrUSD 6,300 /yr |
| Annual hosting | USD 2,500 /yr | USD 8,000 /yr |
| Total from year 2 | USD 4,600 /yr | USD 14,300 /yr |
Struck-through prices are pre-discount — a 30% discount applies to software licenses and annual support; hosting, data migration and training are not discounted.
The Free tier stays USD 0 — standard edition on our shared cloud, with usage limits (up to 5 users, 5 GB storage and 5 GB/month data transfer).
Data migration and training are one-time services, quoted after scoping your legacy systems and team size.
Prices shown in USD. Switch region above to view other currencies.
Launch your case management with confidence
Start free — your workspace is ready within 48 hours — or talk to our team about deploying Case Management for your business, with a proposal within one working day.